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Terms of Service

Acceptance of Terms

By creating an account, using the application, or checking the consent box, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and the «Need Help?!» service (“Service”, “we”, “us”).

Description of Service

«Need Help?!» is a platform for mutual help between neighbors, colleagues, students, and volunteers. The Service allows users to:

  • Post Requests for help and Proposals of help
  • Find nearby Requests and Proposals
  • Communicate with other users through an internal messaging system
  • Participate in volunteering and community support

The Service is provided free of charge. We do not guarantee that any particular Request will receive a response, or that any Proposal will be accepted.

User Accounts

You may use the Service with or without creating an account. If you register, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and up-to-date information during registration. You may delete your account at any time through the Settings page of the application.

Intellectual Property

Content you create (Requests, Proposals, messages) remains your intellectual property. By posting content through the Service, you grant us a non-exclusive, worldwide, royalty-free license to display, distribute, and transmit your content within the Service for the purpose of providing the Service to you and other users.

The «Need Help?!» application, its design, logos, and underlying technology are the intellectual property of the Service and are protected by applicable copyright and trademark laws.

We strive to create a safe and comfortable space for all users of our application "Need Help?!". To achieve this, we have established strict safety and content publishing standards aimed at protecting users from harmful, offensive, and illegal content, as well as ensuring ethical interactions within our community.

1. Application Usage Safety

1.1. User Protection

We take measures to prevent fraud, harassment, cyberbullying, and other harmful behavior in the application:

  • We use automated systems to detect and block unwanted content.
  • We provide complaint mechanisms and promptly moderate violations.
  • We prohibit the use of the application to promote hate speech, discrimination, threats, or violence.
  • We ensure the security of personal data by complying with international privacy standards (GDPR, CCPA).

1.2. Privacy Policy

We protect users' personal data by limiting its collection, processing, and transfer to third parties. More details are available on the page "Privacy policy"  of our website n-e-e-d.help or in the app "Need Help?!".

 

1.3. Children's Safety Standards

Although our app "Need Help?!" is intended for adults, it's quite possible that minors could use it as well. However, we strive to create a safe and friendly environment for all users, especially children. Our safety standards include the following principles:

1.3.1. Compliance with CSAE and CSAM Prevention

Our application "Need Help?!" fully complies with Children’s Safety and Awareness Expectations (CSAE) standards and strictly opposes all forms of child exploitation in the digital space, including Child Sexual Abuse Material (CSAM). We take the following measures to protect children:

  • Detection and removal of CSAM – We use automated technologies to identify and block illegal content related to child sexual exploitation and actively cooperate with law enforcement and child protection organizations.
  • Prohibition and suppression of all forms of violence – The application strictly prohibits any content promoting or containing violence against children, threats, harassment, and exploitation. We respond immediately to reports of such violations.
  • Safe online interactions – We implement filtering mechanisms to prevent cyberbullying, unwanted contacts, and harmful behavior.
  • Minimal data collection – We do not request, store, or share children’s personal data without explicit parental or guardian consent.
  • Reporting and moderation mechanisms – Children and parents can easily report suspicious content or behavior, and our team responds promptly, including notifying the appropriate authorities when necessary.

We regularly update our safety policies to align with the latest CSAE requirements, international regulations, and best global practices for child protection in the digital environment.

1.3.2. Child-Appropriate Content

All content undergoes careful review and moderation to meet age restrictions and exclude materials that could harm children.

1.3.3. Protection of Personal Data

We strictly adhere to COPPA, GDPR-K, and other regulations that safeguard minors' data.

1.3.4. Safe Interactions

We use message filtering, automated risk detection, and manual moderation systems to prevent cyberbullying and unwanted communication.

1.3.5. Quick Response to Reports

We ensure prompt review of complaints, blocking of violators, and removal of inappropriate content.

If you have any questions or concerns regarding child safety in our application, please contact us through the form on the page "Contact Us" of our website n-e-e-d.help or in the app "Need Help?!".

 

2. User Content Publishing Rules

We encourage creativity and self-expression, but all user-generated content must adhere to the following standards:

2.1. Prohibited Content

The following types of content are strictly prohibited from being published, shared, or promoted:

  • Violent and abusive content – including depictions of violence, bullying, self-harm, and animal cruelty.
  • Illegal content – materials related to drugs, illegal services, terrorism, human trafficking, etc.
  • Pornographic and sexual content – including nudity, explicit sexual content, and content exploiting vulnerable groups.
  • Hate speech and insults – content that promotes discrimination, racism, sexism, homophobia, or any form of hate.
  • Fake news and misinformation – false information that misleads users or harms public interests.
  • Fraud and spam – advertising scams, phishing, and financial pyramid schemes.

2.2. User Responsibilities

Users must:

  • Follow netiquette and online communication norms.
  • Respect others' rights and not share personal data of third parties without their consent.
  • Verify the accuracy of information before sharing it.
  • Respect copyright laws and avoid uploading unauthorized content.

3. Moderation and Penalties for Violations

We implement a combined approach to content moderation:

  • Automated detection – AI-powered filters block prohibited materials.
  • Manual moderation – our moderation team reviews disputed cases.
  • User reports – any user can report inappropriate content through built-in complaint mechanisms.

3.1. Possible Penalties

In case of violations, we may:

  • Remove the content.
  • Restrict access to certain app features.
  • Temporarily or permanently block the user’s account.
  • Report serious violations to law enforcement authorities.

4. Safe User Interactions

To maintain a friendly and secure environment within the app "Need Help?!", we recommend:

  • Being respectful – avoiding conflicts and aggressive behavior.
  • Not sharing personal information – such as passwords, home addresses, or payment details.
  • Being cautious with strangers – avoiding suspicious offers and links.
  • Reporting violations – if you encounter inappropriate content or behavior, use the reporting function.

We regularly update our safety standards and content publishing rules to comply with the best practices in digital security and user protection. If you have any questions or complaints, please contact us via the form on the page "Contact Us"  of our website n-e-e-d.help or in the app "Need Help?!".

Limitation of Liability

The Service facilitates connections between users but is not a party to any interactions, agreements, or transactions between them. We are not responsible for the actions, omissions, or behavior of any user.

To the maximum extent permitted by applicable law, the Service and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.

Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

Account Termination

You may delete your account at any time. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.

We reserve the right to suspend or terminate your account if you violate these Terms, particularly the community guidelines and content publishing rules described above. In such cases, we will make reasonable efforts to notify you of the reason for termination.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, store, and protect your personal data.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the use of the Service shall be resolved through good-faith negotiations. If a dispute cannot be resolved through negotiations within 30 days, it may be submitted to the competent courts of the State of Delaware, United States.

For users located in the European Union, these Terms do not affect your rights under mandatory consumer protection laws of your country of residence. For users located in the Russian Federation, nothing in these Terms limits your rights under Federal Law No. 152-FZ “On Personal Data” and the Law “On Protection of Consumer Rights”.

Changes to Terms

We may update these Terms from time to time. When we make significant changes, we will notify you through the application (you will be asked to review and accept the updated Terms).

Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you may stop using the Service and delete your account.

The date of the last update is indicated at the bottom of this page.

Contact Us

If you have any questions about these Terms of Service, please contact us at: info@n-e-e-d.help

Last updated: September 17, 2026